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Terms & Conditions

Please read these terms carefully before using our services

1. Acceptance of Terms

By accessing and using the services of My Travel Buddy ("we", "us", "our"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms apply to all bookings, transactions, and interactions with My Travel Buddy, whether made through our website, mobile application, or any other means.

2. Booking and Payment

2.1 Booking Process

All bookings are subject to availability and acceptance by us. A booking is considered confirmed only after:

  • Receipt of full payment or required deposit
  • Issuance of a booking confirmation email or document
  • Verification of all passenger details

2.2 Payment Terms

Payment terms vary by booking type:

Booking Type Payment Requirement
Standard Packages 25% deposit at booking, balance 30 days before departure
Last Minute Bookings Full payment at time of booking
Custom Itineraries 50% deposit, balance 45 days before departure
Flight-Only Bookings Full payment within 24 hours of booking

3. Pricing and Inclusions

All prices quoted are in the currency specified and include taxes and service charges as indicated. Prices may change due to:

  • Currency fluctuations
  • Changes in government taxes or fees
  • Fuel surcharges
  • Supplier price changes

Our services typically include:

  • Accommodation as specified
  • Transportation as per itinerary
  • Meals as indicated
  • Sightseeing and activities mentioned

Services typically exclude:

  • Personal expenses
  • Travel insurance
  • Visa fees
  • Meals not specified
  • Optional activities

4. Cancellation and Changes

4.1 Customer Cancellations

Cancellation charges apply as per our Cancellation Policy. Please refer to the specific policy for detailed information.

4.2 Changes by Customer

Changes to bookings are subject to:

  • Availability with suppliers
  • Administration fees (minimum ₹500 per change)
  • Any difference in pricing
  • Supplier change fees

4.3 Changes by Us

We reserve the right to modify itineraries due to:

  • Force majeure events
  • Operational requirements
  • Safety concerns
  • Circumstances beyond our control

We will provide suitable alternatives of similar standard in such cases.

5. Travel Documents and Requirements

You are responsible for:

  • Valid passport with minimum 6 months validity
  • Required visas and travel permits
  • Vaccination certificates if required
  • Travel insurance coverage
  • Any other documents required for travel

Note: We are not responsible for denied boarding, delays, or additional costs due to improper documentation.

6. Travel Insurance

We strongly recommend comprehensive travel insurance covering:

  • Trip cancellation and interruption
  • Medical expenses and evacuation
  • Baggage loss or delay
  • Personal liability
  • Emergency assistance

Proof of insurance may be required for certain destinations or activities.

7. Health and Safety

You must:

  • Disclose any medical conditions that may affect your travel
  • Follow all safety instructions from guides and operators
  • Comply with local laws and regulations
  • Take necessary health precautions for your destination

We are not liable for any illness, injury, or accidents during your travels.

8. Liability and Responsibility

8.1 Our Liability

We act as an intermediary between you and various travel service providers. Our liability is limited to:

  • The selection of reputable suppliers
  • Accurate description of services
  • Proper handling of payments

8.2 Your Responsibility

You are responsible for:

  • Your conduct during the trip
  • Any damage caused to property
  • Compliance with local laws
  • Timely arrival for departures and activities

9. Complaints and Dispute Resolution

If you encounter any issues during your trip:

  1. Inform your tour guide or our local representative immediately
  2. Contact our 24/7 customer support
  3. Submit a written complaint within 30 days of trip completion

We will investigate and respond to all complaints within 15 business days.

Any disputes shall be subject to the jurisdiction of courts in [Your City/State], India.

10. Intellectual Property

All content on our website and marketing materials, including:

  • Logos and branding
  • Photographs and descriptions
  • Itineraries and tour designs
  • Website content and code

are the property of My Travel Buddy and protected by copyright laws.

11. Privacy

We collect and use your personal information in accordance with our Privacy Policy. By using our services, you consent to such processing.

12. Amendments

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

13. Contact Information

For questions about these Terms and Conditions, please contact us:

  • Email: connect@travelbuddytours.com
  • Phone: 70933 33380
  • WhatsApp: 70933 33380
  • Address: [Your Company Address]